Originally Posted by
kdhurst380
It can be the tiniest thing that makes the difference. Responding to a request with "Yep" and turning on your heel to go and get it is worlds apart from "Of course sir, would you like a fresh glass with that?".
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This. 100%. A request on my flight on Saturday was met with a “safe” (which I understood to mean “yes”) from the in flight lead. Call me a snob, but that really is not the sort of language I expect to hear in a business class (or, for that matter, economy) cabin on BA!