Originally Posted by
HarryHolden68
I think this works both ways. Especially on long haul, but on all flights I always board with a smile and a warm greeting to the crew at the doors and the crew working around me pre-departure. Whatever has happened to me before boarding is not the fault of those on board and we will both benefit from starting our relationship on a positive note.
I don't think it is a coincidence that I have rarely received anything but exemplary service. Just a thought to those who say they always receive poor service.
As do I, and I am categorically always polite. Whilst they too may be, it's body language and everything else that determines how things are perceived by the customer.
It can be the tiniest thing that makes the difference. Responding to a request with "Yep" and turning on your heel to go and get it is worlds apart from "Of course sir, would you like a fresh glass with that?".
On a recent ABZ-LHR the Inflight Lead was leaning on a galley surface during boarding, handing out the wipes with reluctant "Hellos" (my OH got blanked). The tone was set and it was clearly rubbing off on the rest of the crew.