We booked our Hotel and flights with BA, who in turn booked the hotel with Avios who then used Expedia to book the hotel.....long storey short our hotel was closed for the duration of our stay and no one from BA, Avios or Expedia thought it was necessary to advise us that the hotel wasn't open. Disgraceful customer service and I would never have booked the hotel element of my holiday had I known how long the chain was and how hands off each party was.

Moral of the storey DONT book your hotel stay with BA as they dont have anything to do with the booking other than taking your money.

Has anyone else had a similar problem with BA