Originally Posted by
imverge
I'm glad you took the time to provide the GM with feedback. I find it hard to believe that he wasn't aware that you were re-seated, especially when you were seated in front of him and in clear view!
Now see, that's where I would have called him out for being disingenuous. Did you mention that you hadn't received a response from him about opening special events or promos?
If the GM is sincerely remorseful about what happened he should send you a written note with a complimentary spa treatment. WITHOUT YOU ASKING.
I didn’t want to go scorched earth if this ended up being an isolated incident and a genuine mistake. I got to sit down with the GM, and without a doubt he’s incredibly sharp, about Marriott in particular, and hospitality in general. Head and shoulders way above me without a doubt. So it makes me a bit suspicious for him being oblivious on such a glaring customer service gaff.
Several of the management staff here had previous tenures within the Maldives at other properties, and all my interactions with them have been excellent. It might be confirmation bias, but the GM is one of the few who does not have experience in the Maldives and similarly doesn’t share the same vibes as the others. Makes me wonder if he’s actually the real deal, if the property is a good fit for him, and if he’s just using his time here as another stepping stone for his career.
I guess time will tell if I’m completely off base or not.
