Originally Posted by
ALGU
Just wanted to update. Sat down with the GM for a few hours, during which he apologized profusely. He clarified that he was unaware that I was reseated or that I was even there, perhaps why he didn’t ask to begin with. I’m still questioning that given we were reseated to the table in from of him, in clear view.
Maybe I’m being too generous, but my stay so far has been excellent other than that issue. Unless others have been having similar issues, I didn’t want to push or ask for compensation.
I'm glad you took the time to provide the GM with feedback. I find it hard to believe that he wasn't aware that you were re-seated, especially when you were seated in front of him and in clear view!
Now see, that's where I would have called him out for being disingenuous. Did you mention that you hadn't received a response from him about opening special events or promos?
If the GM is sincerely remorseful about what happened he should send you a written note with a complimentary spa treatment. WITHOUT YOU ASKING.