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Old Sep 4, 2021 | 1:55 pm
  #4  
twitch76
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Join Date: Feb 2016
Location: San Diego, CA
Programs: Alaska MVPG75; Hilton Diamond; Avis President’s Club; IHG Platinum; Marriott Gold
Posts: 996
Originally Posted by miles_navigator
This sucks. Are they charging your credit card after you supposedly closed the rental?
Charging it as part of closing the rental. Generally I land at airports where the check-in team has hand-scanners… they scan the car as they do a walk-around, look the car over, confirm my name, remind me to grab personal belongings and leave the keys in the car… and send me the receipt by email.

I now make it a practice to NOT leave the rental return area until I’ve seen the receipt and verify that the balance is what I expected. It’s easier to fix it when you’re standing there. It would appear that they fix it by adjusting the “pending” charge… not by issuing a refund… ultimately, the corrected amount is what posts to the statement.
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