Wow, this is a wild thread. I guess we need a PhD to understand how this benefit is supposed to work verses how the hotels are implementing it. At this point, does the Hilton Page listed in the FAQs above actually correspond to what the Hilton rep here is saying. If we don't get the credit, is this the proper order:
1. Ask the checkout rep to fix it. If they refuse, ask for a manager if we are up for the escalation.
2. If the hotel doesn't fix the credit, submit a ticket via Hilton.com. Hilton HQ then forces the Hotel to give back the money.
3. If Hilton HQ can't fix it, ask help from the Hilton rep in this thread?

When people are submitting tickets, are people also asking for HH Points as well for the trouble? We are going to Hawaii in a couple months, in theory, and want to be prepared. Do people also bring a printout of the Hilton Page listed in the FAQs above.