Originally Posted by
Super Mario
Am I the only person who uses the Hilton app to message the hotel? For the few times I've had a concern, I message them and it gets taken care of. There's zero chance you'd catch me waiting at the front desk line each day.
As I've mentioned prior, a lot of properties do not have the ability to receive messages via the app for various reasons. That option I would still consider more of an outlier than a reliable way to contact every hotel.