Originally Posted by
Super Mario
Am I the only person who uses the Hilton app to message the hotel? For the few times I've had a concern, I message them and it gets taken care of. There's zero chance you'd catch me waiting at the front desk line each day.
It depends on which front desk employee you get. The HGI I was at for instance had employees roll by their eyes when you mention certain employees, like they even know they're worthless. Like when I had one of those idiots trying to tell me I was WRONG about the weekend hours at the restaurant/bar, and when I showed them the notice that was in every guestroom compared to reality. The woman stood there in looking like an idiot. Even the maintenance guy said they are stupid 😁. Those kind of places you have to get in their face for anything to be done correctly, and they still screw up.