Originally Posted by thaliajen

This is my favorite hotel in Europe so when my friend and I went to Greece, I arranged for us to have 2 nights here. The hotel is taking Covid seriously. I wore my mask just to enter the hotel and go to my room.

I cashed in a boatload of points for 2 rooms. I applied 4 SNA’s, 2 for each room. I was shocked to see them go through! We arrived to that special, wonderful scent that many Luxury Collection hotels have, and a kind man said that both suites were ready and it was only like 11am!

Each suite had a bottle of liquor with a card signed by the manager, fresh fruit trays, and I got the most beautiful roses. Everything was as I’d remembered it. We both loved our beds, I soaked my sore body in amazing bath products, and we had Afternoon Tea in my suite. Breakfast Buffet was spectacular. We had the best two nights!

Here is where the story goes bad. We had a late check out on one suite, which was due to my Lifetime Plat status. We came down early to head out by the airport where we were spending our last night. I got the bill and noticed some odd charges. There was a fifty dollar a day per room charge. The woman who came over first said that Marriott required a co-pay with SNA’s. Nope. Then she said I’d requested a front view. What? I’d never done anything like that. She removed a breakfast charge that was a mistake, then asked me if I thought I should leave without paying something. At this point, I was angry. My friend was holding the only cab that could hold all of our luggage and kept coming in to see what was going on. It was a mess!

This has nothing to do with our incredible stay. It was the only problem I’d ever encountered at HGB. But I’d feel bad if it happened to another person staying on points and using SNA’s. Eventually, she removed the charges, but she was very angry and I was, too. But even that awful scene won’t make me stop loving the best hotel in Athens. Just be careful and check your bill. Everything else was perfect. I should’ve asked for the manager, which was my bad.