Originally Posted by
CIT85
If you booked standard room and upgraded to premium and then standard suite, then that was great. I used TSU for both times we stayed at Ventana and were upgraded to premium suite both times.
This was our situation and it was far from great. Wasting the better part of a day waiting for a room is a serious screwup on Ventana's part. In our case, there was no attempt at any service recovery either while we were there or in response to the after-stay survey I submitted. The closest was the property offered to move our suitcases from our old room to our new room. Had I known we would be without a room for so long, I would have kept our bags so at least we could have changed clothes.