Originally Posted by
CIT85
How were you downgraded to a standard suite? Did you book a premium suite that was downgraded or were you upgraded to a premium suite on the first reservation and then moved to standard suite? If you did not book a premium suite, then you were not downgraded. Changing rooms is what I expect on separate reservations if upgrades are involved.
You are correct, technically we weren’t downgraded. To clarify, we were upgraded both times. I was very happy with both rooms they assigned us (and overall extremely happy with our stay).
It was just the way the room transfer was handled that we didn’t like.