At the property now - and still generous with elite members, just as before. Staying for 8 nights, got an executive corner room for the two first nights (suites sold out), and then they moved me over to an executive suite for the remainder of my stay. The club lounge has been closed for a long time, and they were not sure when it will open again. However, those booked into club rooms and P/T/A will get vouchers for the duration of their stay. Each day you receive one voucher for food and alcoholic drinks - each guest can order two items from the club menu, and two alcoholic drinks (wine, beer, spirits, liquor, etc). You will also receive a voucher for coffee and soft drinks. This voucher will give each guest two soft drinks and free coffee every day. You can order your food/drinks in the bar or to the room via roomservice, free of charge. IMO, I find this to be a great replacement for the lounge, and they could have done so much worse.
Unfortunately, this hotel has slipped several steps servicewise. All too many staff members are clueless and inefficient. I don't need laughter and smiles all over the place, but the general impression of the staff is not good - most of them are quite grumpy and unpleasant. I have stayed at this hotel many times, as it is my favourite place in Warsaw, and now I am back for the first time since January 2020 - and most of the regular staff seems to be gone. Up until this point, I have only encountered one familiar face.
The restaurant is only open for breakfast. They don't seem to have any doorman/concierge on duty anymore.
It remains my to-go place in Warsaw, as their elitetreatment is the best. But I surely do hope that they will sort out the service issues once things are finally up and running again.