Originally Posted by
Cmag211
,
We are Globs and we didn’t even get 12p checkout, they made us checkout at 11 and we sat around without our bags for 4.5 hours, and were also [B]downgraded [/B}to a standard suite which was still beautiful, but we preferred the privacy and beauty of the forest view.
How were you downgraded to a standard suite? Did you book a premium suite that was downgraded or were you upgraded to a premium suite on the first reservation and then moved to standard suite? If you did not book a premium suite, then you were not downgraded. Changing rooms is what I expect on separate reservations if upgrades are involved.