Originally Posted by
veeRob
Called EP desk tonight and they were unable to do that for me. After a long discussion with the rate desk they said I would have to email customer service.
It sounds like you may have talked to someone in Reservations? You may try calling either Customer Service (
800-882-8880) or the Executive Liaison desk (
888-747-1427). I've found the latter is particularly able to bend rules.