Originally Posted by javabytes

Well if it is upcoming, chances are the person who let it slip probably shouldn't have. So of course you'd get a denial if you called back and got someone else. Or maybe the first guy made it up.

Wouldn't surprise me, given Delta allows RUCs and GUCs to be applied to award tickets now. We know Rick Eliason is tinkering with the program and true award charts are likely going away, so it would make sense that other changes would be planned as a broader program refresh.