Originally Posted by
OhDoctor
. I understand that these things happen, but to make no attempt at service recovery (and to try and keep our money!) is really egregious.
Did you speak to gate agents, regular phone agents, or mosiac phone agents. I've found Mosaic Agents have more power to fix this. Case in point i got equipment swapped from a Mint plan to a regular plane. (In advance) They refunded the cost difference plus gave us $500 in travel bank per person.