Originally Posted by
ATLflyer2017
Yep, I haven't had a ton of experience with JFK but the times I have been there the Delta people have been pretty miserable. Most everywhere else it seems like they bend over backwards for their customers.
I think big issue I've seen at JFK, flyers that insist they're entitled to things they're not. Thus even when they're wrong agents still instinctively argue they're right.