Originally Posted by
michael1023
yeah i feel like airlines can swap aircrafts ad nauseum and hide behind "oh theres nothing we can do"
They can, but it becomes particularly egregious when there's such a huge premium to select the studios, and they really need to be proactive in apologizing and reaccommodating those folks. For example, we should have received priority to be put in the throne seats, rather than separated and in the aisle seats in the back of Mint (both seated next to strangers).