Originally Posted by
S_W_S
A data point, I submitted a case to Customer Relations at 11:00 yesterday via the website and had a reply at 15:30 today via email.
I got a similarly rapid response.....but it was utterly useless - did not answer the questions and issues I raised.....just standard boiler plate paragraphs. I think they are probably incentivised to send any response out as soon as possible so that their Speed of Response and Backlog KPIs look good.