Originally Posted by
corporate-wage-slave
We could do with finding out what is the highest number. And tell us how long before you get the human e-touch, assuming the robots don't sort you out first!
Just waited 36 mins. Started at 54 in the queue, then it went up to 58 before going down again. Agent very helpful but at the end of the chat it gave two option buttons - feedback and save transcript (or something like that). I assumed I could leave feedback and then save the transcript as that was the order they were in on the screen, so I chose feedback and then there was no way of getting back to having a transcript. Something to watch out for if you need a transcript.