I would consider a service recovery attempt to be a travel bank credit (even a small, symbolic one), TrueBlue points, etc. Even a sincere apology (as opposed to being defensive about equipment swaps not being their fault) would have been nice.

After filing the chargeback with Amex, they quickly backtracked and stated I would receive a refund back on my credit card in 2 weeks. We'll see. I'm keeping the fraud dispute open in the meantime.

Anyone else been evicted from their studio??