Originally Posted by
maalloc
If that’s of any help, every time I had to contact KL by messenger, every single answer took 12-24h to arrive. There’s no use sitting in front of the computer, you can come back to check once a day.
Aha - they said they were going to '
transfer (me) to a service agent' - that sounded like I was about to get an agent via chat, hence 'sitting in front of the computer'.