Originally Posted by
GarlicFlyer
Actually, it turns out that I wasn't credited $16.05 at checkout. I was charged the entire $16.05 amount to my credit card, and received no $15 credit in lieu of what was previously the free continental breakfast benefit, as a Diamond. I am now left to argue it out with the hotel, from a distance.
If I could do it again, I would vigorously interrogate the front desk at Hilton Back Bay during check out to ensure confirmation that the $15 credit had been applied. I would ask for proof in writing, with the credit clearly indicated. I would not walk away and assume what they told me verbally was actually true.
The challenge with the credit is that the night auditors are adding them to the folios. If you have breakfast on the day of checkout, the desk agent has to manually credit you the benefit. Checkout via app won’t credit you the benefit.