Originally Posted by
Hilton Honors Ambassador
My apologies for the irritation and I can certainly see how that might add confusion, so I will look into the possibility of upgrading the benefit FAQ's to reflect what the policy truly is. In the meantime, my clarification here stands. The maximum daily benefit for the days X the allotted dollars of the stay can be used incrementally over the stay from check in to check-out. There is no daily expiration time, so that point is moot unless the hotel tries to apply it otherwise. In the two-day example I gave, a member could charge $8 on the check-in day on drinks and snacks, $12 on the second full day on breakfast and $4 on check-out day on a drink, to reach the $24 total stay max.
Thanks for the further update, William.
Unfortunately, this thread is replete with numerous stories of hotels applying, in various forms, the posted daily-expiration rule. So IMO you & Hilton HQ in general will need to do much more than just revise the FAQs to reflect this change in policy. There is a clear and obvious need to provide updated guidance to property managers.