Originally Posted by
59Impala
it's not IT. The reason you cannot use TSU with free night certs is that the night is not "paid". You pay either with cash or with points. Internally for Hyatt there is "no value" associated with the free night certs.
I too don't see how this would be an IT-based limitation, so I too would say "it's not IT".
When used, aren't the free night certificates resulting in the property being credited money for the room the property provided the guest using the free night cert stay?