I have had absolutely no problem complaining about E-rewards over the years. A couple of recent posts of mine complained because my account was suspended twice in the last few months - for no reason I could think of. But in both cases when I contacted E-rewards and asked for an explanation they immediately reinstated my account.

Completing surveys only to have them tell you sorry - here's a quarter used to happen frequently and over the years it would take 5-6 emails back and forth over weeks or months - most of which indicated they never read the complaint to begin with - and a lot of times I just gave up.

But something has changed. I still get the "sorry - here's a quarter" more than I would like after completing the survey and jumping through all the hoops. But in the last several months I have received the robo-response right away when I submit an issue, and then in a day or two I get a reply that almost always makes sense and pretty much always gives me the credit. Sunday I submitted such an issue and yesterday I received a reply saying my account had been credited. This morning I had another long survey that said it was done and they wanted to know what I thought of the survey and I gave them an 8 out of 10 - and then got the "sorry" notice. I sent in a message, got the robo response right away and just now got the message saying my account had been credited - less than 24 hours!!!

I'm not sure what's going on - but I love it! Good work E-rewards!!