Originally Posted by
eng3
CSR, got charged $450 renewal at the beginning of the month. 11K spend YTD, 9K last year.
No offer
I said I was looking for ways to offset the annual fee and wanted to check if I had any offers on my account. He stated there is no way to reduce the annual fee without canceling or changing cards. I explained I just wanted to check for offers and he repeated. Finally he did say there are nothing like "credits" available.
Do I actually have to say that I want to cancel the card? I tried that 6mo ago and the agent nearly completed cancelling the card before I stopped him clarifying I was looking for offers.
Was an original CSR holder and for years it was a no go, no matter what for a retention credit. Every now and then a DP pops up, but I am usually skeptical. Not calling them liars, but they are clearly outliers and who knows what their relationship with JPM is. At this point it seems pretty concrete that no one should expect a CSR retention credit. They are like unicorns. Be glad you are only paying $450 and not $550.