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Old Aug 24, 2021 | 10:26 am
  #40  
LouisW
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Join Date: Aug 2021
Programs: BA, EK, EY, SQ
Posts: 106
I'll certainly adjust my expectations, there's no point committing to something and then not enjoying what there is to be enjoyed.

I suppose its a little like me switching from EK EY SQ etc to BA. Whilst I may loose some things, I am gaining others. E.G.

Losses:
Better food & drinks
Cleaner planes
Overall newer fleet
Bar/Showers/Communal areas onboard

Gains:
Direct flights
I think, better service on BA.
In J a better seat when Club Suites, than EK and EY
More options to fly West and within Europe.


Back to The Bahamas, they do seem friendly, but a couple of very strange occurrences (at least at Rosewood level)

- Booking a yacht/boat for the day. They were pushing this service, when I enquired and asked them to book, they started saying it's a third party service and in lesser words, deal with it yourself.

- They don't reply for days at a time.

- Just seems to be no flair, for e.g. La Reserve in Paris, I felt I was talking to a friend who was genuinely interested in what I liked to do, and she made recommendations accordingly.
- No service recovery, FS Madrid made a reservation for 5 people in a restaurant for me, when it should have been for 4. When I mentioned this they sent the hotel car to collect us after lunch to apologise. Such a minor non-event, but just shows they do care about details.

Its a new place for me, so going with an open mind. It doesn't have to put a damper on things, Tokyo having some of the best service in the word, I did also have a very weird experience at the Conrad Tokyo. We asked to arrange a trip to Mt. Fuji, and they repeatedly said there's nothing to do there, there's no point going. In the end we gave up and did not go.

Originally Posted by krispy84
The service staff will be overwhelmingly Bahamian, this was part of the approvals process for the Baha Mar (BM) development. Bahamians in general are friendly, happy people and can deliver good service, but they’re not naturally suited to being slick and on point. I don’t know how well Rosewood will be managing that, though I do know that the BM group in the past were very focused on staff training.

Given the references to other locations in your quote above, I recommend re-calibrating your expectations downwards and hopefully you’ll be happily surprised.
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