Originally Posted by
MarrSWAA
The reps have now given me several different answers, very little empathy and a lot of confusion. Not much I can do I suppose.
What I don't fully understand is that I've done nothing wrong, I'm quite literally just trying to get to the bottom of what is a clear glitch on the Marriott side but yet the way I get treated is that I'm annoying them.
Sorry about that, but I think it's the cumulative effect of all of us asking them for the same fix that you are requesting. They're tired of being inundated with our emails looking for a fair resolution. Unfortunately, rather than systemically fixing the problem, they just get more annoyed at us.