Originally Posted by
LouisW
The pre-arrival service at the Rosewood does seem pathetic. Especially at that price point, and I'm comparing to similarly priced hotels in the Cote d'Azure, Amalfi Coast, and other such destinations, not Tokyo.
I don't mind managing expectations, but at this price level it seems to be as if the service is going to be unacceptably bad.
I've stayed at Cheval Blanc in the Maldives, paid through the nose, but the experience matched it.
I don't quite get this Rosewood Baha Mar, unless things are going to take a drastic turn when I arrive.
The service staff will be overwhelmingly Bahamian, this was part of the approvals process for the Baha Mar (BM) development. Bahamians in general are friendly, happy people and can deliver good service, but they’re not naturally suited to being slick and on point. I don’t know how well Rosewood will be managing that, though I do know that the BM group in the past were very focused on staff training.
Given the references to other locations in your quote above, I recommend re-calibrating your expectations downwards and hopefully you’ll be happily surprised.