My parents have been foolishly taken in with the ST / FD blurb. They need to go to USA and were told that instead of going via AMS they can now go direct from Edinburgh or Glasgow non stop to the USA on Continental. (cant remember which one he told me )

They thought great as they are partner of KLM now we will book in Y and upgrade.

WRONG.!!!!!

Continental have told them they do not allocate any seats for KLM for upgrades and will not be doing so. Depsite only 4 out of all the biz class availability being taken.

KLM still insist they can upgrade and are waiting for a reply from Continental and the first request was denied !!!!!

How come Continental can be polite and honest about this and yet KLM still lead you a merry dance. They are really brassed off about this as its there 50th wedding anniversary as well.

Any suggestions.