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Thread: Rebooking options with cancelled VS flight using a DL Award
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Old Aug 23, 2021 | 4:00 am
  #15  
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Originally Posted by rrapynot
I thought I’d provide an update. My VS flight from SFO-LHR finally showed up as cancelled on Delta.com but I wasn’t able to reschedule online. After waiting about 8 hours on-hold I spoke to an agent who told me my only rebook options would need more miles to pay for the fare difference. He wouldn’t budge so I cancelled and booked a ticket with United instead. Delta is an utter clusterf**k of an airline.
Was it less than 14 days? While UK is no longer part of EU, EU law was made UK law, including EC261. As was booked on VS there would be protections for cancellation. I would recommend contacting UK equivalent to US DOT.
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