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Thread: Rebooking options with cancelled VS flight using a DL Award
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Old Aug 22, 2021 | 3:38 pm
  #13  
MSPeconomist
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Originally Posted by rrapynot
I thought I’d provide an update. My VS flight from SFO-LHR finally showed up as cancelled on Delta.com but I wasn’t able to reschedule online. After waiting about 8 hours on-hold I spoke to an agent who told me my only rebook options would need more miles to pay for the fare difference. He wouldn’t budge so I cancelled and booked a ticket with United instead. Delta is an utter clusterf**k of an airline.
This is wrong. You should have tried the HUCA strategy before cancelling the ticket. In fact, you might want to report this experience to DOT.
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