Originally Posted by palermo

The hotel has reasonable potential in terms of rooms and location for people who decide to stay in a Hilton. Location, in las Letras Neighbourhood, is good but not spectacular. Too far away from Salamanca district or the business district.

It is not really a business friendly hotel. There is no proper desk, seat or working space.

Breakfast is very poor even for European standards. Service at breakfast is shocking even with low occupancy.

I thought staff attitude was poor. I know customer service in Spain is not great but some of the staff acted like they had better things to do. No managers to be seen.

I understand management and most of the staff come from the Prado Doubletree as they are owned by the same Group. I thought that the Doubletree (currently closed) was terrible value for money and I am afraid this option will go that way once things are back to normal. .

Housekeeping service was good.

At the moment rates are reasonable (so they are for most hotels in Madrid at the moment) but anything over 130 euro for s standard room (except for very high season) would not be a good deal.

Originally Posted by craigthemif

This hotel "lost" me when it's idea for drinking water is to leave an empty glass bottle and encourage you to fill it from the tap. (but not to take the bottle with you) I've got better things to do than DYKWIA over the bottled water that IIRC is a Honors elite benefit, even at Tapestry hotels.

FWIW, the DT has been "planning" to reopen at least once or twice, without actually doing so. If you really need a Hilton Honors hotel, you should book this one (as you obviously don't have much choice in Madrid)