Originally Posted by pokee

I need to cancel an AS partner award flight that departs in 5 days because of the US extension of the border closure. I went to cancel online, but only get the option of a voucher.

I've tried calling twice, only to get disconnected at the one hour mark.

Any tips to reaching a human BA Executive Club? Am I wasting my time?

I don't think I'd be able to use the voucher, so I really want the points redeposited!