Originally Posted by
bobert24
Thanks for the detailed response. I'm having the same issue, and am even flying back in through the same airport. One question - this is my first time through IAH in years. When you say lanes 3 & 4, do you mean lanes 3 & 4 in the customs area, or what? I'll obviously ask an agent when I'm there, in case the lanes change from time to time.
No, that's lanes 3 & 4 of Immigration! Go through Global Entry as normal and it will almost definitely work. If not you get a print out with an X. Either way you have to see an officer right after the kiosk. They'll let you right through (unless you have an "X"). Then walk down the hallway towards baggage claim but before you go downstairs look for lanes 3 & 4 on the right-hand side. Walk "back through" the immigration point and stand in line that they have for those two lanes only which is for GEUA. See the next officer and ask them to update your profile. Bring your GE card with you to do this!
-RM