FlyerTalk Forums - View Single Post - Platinum USA Clear membership fee reimbursement. [Consolidated]
Old Aug 19, 2021 | 9:37 am
  #6  
imnotalawyer
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5 Years on Site
 
Join Date: Jul 2020
Location: JFK/LGA/BDL
Posts: 441
Originally Posted by rhg247
Thanks, both.

I'm getting an error trying to create the digital vaccine card. The error says my account is missing information required to begin. Which I interpreted as, "we don't have you verified yet". Could be just a different glitch. Either way, I'd like to eventually use it for flights as well. So stopping by IAD down the street is no biggie. Thanks again.
Yes, I ran into this issue (I cannot complete the Health Pass or digital vaccine card setup) and my CLEAR account is also in a similar condition (I have created and paid for the account but I have not completed the biometric/ID enrollment process). I called CLEAR's customer service and their answer wasn't overwhelmingly confident but they did conclude that the incomplete enrollment was the culprit.

I have an international flight coming up and I wanted to get this taken care of ahead of time. However, it seems that CLEAR's QR code is not generally accepted abroad, so it is a fairly moot point for me.
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