Originally Posted by
Duck1981
My Marketing professor said: 'I always complain if necessary - if we don't complain as customers, how would companies notice that customers are unhappy and how would they change to the better?'
My personal opinion is that yes, they maybe tried to promote sleeping, but if you were met with actual 'disdain' then you should complain.
Even if disdain could be perceived subjectively, i.e., no more than functional service while keeping quiet to promote sleeping, the fact that the seat issues weren't addressed is antithetical to promoting sleep.