Originally Posted by
Duck1981
My Marketing professor said: 'I always complain if necessary - if we don't complain as customers, how would companies notice that customers are unhappy and how would they change to the better?'
My personal opinion is that yes, they maybe tried to promote sleeping, but if you were met with actual 'disdain' then you should complain.
Absolutely. And OP obviously feels aggrieved to write on here - although I will often do that just to get it off my chest. All I will say is sometimes BA’s response can actually cause further anxiety / stress if it’s not the outcome you’re looking for! And I wouldn’t hold my breath.
On the other hand, I’ve had really positive outcomes before which exceeded my expectations - I was annoyed once about a mishandled bag, got a USD200 Mastercard there and then, and bag was on the next flight (same day).
Had a bottle of EDT replaced when I wrote to them saying it was broken between check in and landing and my clothes were soaked and reeked of perfume!
My mum used to own a restaurant and she would welcome complaints because whilst she’d always make it her business to know anyway, if people complained her attitude was that she had the opportunity to improve and put things right.