i mean with pax numbers picking up i dont see why one wouldnt write a note of complaint?

it may feel like a pointless exercise but i do think it is important to provide feedback when warranted to let them know that hey, we arent really ok with things now.

covid saw a massive change obviously, but this is how the world will function for some time, and just as they managed to adapt to cutting for covid, now they need to adapt again and get that service back to acceptable levels.