Originally Posted by
DELee
Apparently DL doesn't apply the same logic as UA.
No they don't. DL is more focused on developing long term customer loyalty (though their cs meltdown is pretty much impossible to defend).
UA has done many things right during the pandemic, but their penny-pinching really stands in the way of their reaching the next level. It's an airline I choose reluctantly, based on getting me from point A to point B efficiently. A shame really, because they are so close.