Originally Posted by GoGiants
I'm a Gold and have reserved a smoking room because that's all that was available. I've put a note in the resevation and will also call the hotel. I've always gotten a non-smoking room on arrival.
And when I check in that what we get. Sometimes the Net states twin beds only, but we get king. I have never had a problem. When I give my gold card, they state they already know that I am gold & am upgraded to jacuzzi room or to a suite.