Aaaaand.... The Twitter team have just sent me back to customer relations. Which, since I received a deadlock letter already, means it's off to CEDR.
The irony of this situation is that when I filed the claim I would have been perfectly happy to accept most of the reimbursement in the form of the Avios. But now that their initial intransigence sent me back to FT to research the matter, I've determined I can also try to claim for the cash value of the Avios instead. Which is what I'm likely to do since the cash is more valuable to me at the moment anyway. I peg what they currently owe me at 66,000 avios plus a portion of the fees/surcharges (136,000 F redemption - 100,000 CW cost = 36,000 Avios they've already refunded me; 75% of 136,000 is 102,000, and subtract the 36,000 to get the total still due). So it's not a trivial amount of hard cash at the going rate.
Originally Posted by
TravelerMSY
That’s ridiculous. They should owe you the difference in points/cash. Dirty pool to insist that it’s a voluntary downgrade.
As a practical matter, if the space is still available, I would just cancel and rebook at the correct pricing rather than arguing with BA.
They've refunded the difference in Avios already, but I'm due more under the EU/UK downgrade regulations. Also, I've already flown the itinerary in the downgraded cabin on the original flights which is a precondition for the regulatory reimbursement.