Hello,
I purchased a jetblue basic ticket. I mentioned to jetblue via chat that i had an exposure to covid and requested to have a ticket changed but they wanted to charge me a $100 change fee + fare difference. The operator over the chat when to far to tell me that given i had not tested positive yet it was "up to me weather to travel". Did any one else experience the same thing with jetblue? I find this unacceptable on their part, i would never travel if i had a pending covid test out of respect to others on the flight. Any feedback on how to deal with them is appreciated !
below is the full chat i had with the operator:
Hello! How can I help you today? Choose from a topic below or type a specific question.
Hello, I had a friend who tested positive to covid. I am pending a covid test which i expect to get in the next days. Given I am pending a covid test i believe it would be best to reschedule tomorrow's flight. Could you please assist with this? thank you
11:23 PM
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Hi there, you are now connected to Jayar
How may I assist you?
Hello, I had a friend who tested positive to covid. I am pending a covid test which i expect to get in the next days. Given I am pending a covid test i believe it would be best to reschedule tomorrow's flight. Could you please assist with this? thank you
sorry i forgot to mention my confirmation is #XXXXXX
What is the name on the reservation?
First NAME XXXX LAST NAME XXXX
Give me just a moment to look into this.
What would you like to change it to?
sorry just one second
Take your time.
i am checking
Perfect, thank you!
8/30 same flight would work
or a travel voucher whichever is easiest
Let me check that for you.
What time would you like?
it would be the same flight
HYA to JFK
flight# B6 1963
Perfect, one moment.
So to make the change there will be a difference in airfare of $20 and a change fee of $100.
So it will cost $120 to make the change.
I am ok to pay the $20 difference but since this is due to covid - health issue shouldn't the change fee be waived?
No, the change or cancellation fee is charged up front, if you end up testing positive we can have you fill out a form that we will issue the funds back as a travel credit.
ok, but if i travel tomorrow and i end up testing postitive i risk exposing other people
What would you like to do?
i told you i am ok to pay the fare difference but given this is health issue i am not ok to pay the 100 change fee
We will still have to charge the fee to change or cancel.
so you are still saying i can travel tomorrow with a pending covid test?
and risk exposing other people
i really don't understand what the issue is here- we are in a middle of a pandemic
Yes, that is correct it will be up to you. Since you are not confirmed with covid It is essentially up to you digression. We will have to charge the fee up front, but if you feel like you are at potential risk we do ask that you do what you feel is best for you.
If you do end up testing positive you will have a document that you can fill out and can be reimbursed for the fee.
i understand, but i will not know that till later
What would you like to do?
if you confirm it is ok to travel with a pending covid test (which i believe is not ideal) as i could test positive then i will evaluate and proceed to travel as i should not bare the burden for a change fee for making sure jetblue's flight is safe
i mean also during you check in process online it says to contact you if you had an exposure
It is up to you to make that decision. I do have to charge the fees upfront though.
i am not paying any fee
delta airlines does not charge any fee for covid
not sure what the issue is with jetblue
Okay, so would you like to keep your flight?
yes, and if i test positive for covid i will send this chat to a reporter
its on you guys not me
I'm sorry I was not able to satisfy your concerns. You may contact a supervisor by calling 1-800-JETBLUE (1-800-538-2583) and providing your confirmation code.