Unfortunately, this is how most people get their news. Little to no context (and from 2014). Spirit absolutely sets themselves up for complaints with their fee-based model. I like the George Calin quote "Think of how stupid the average person is, and realize half of them are stupider than that." It's inevitable that people don't read and expect things. I see it almost every trip.

Since that article in 2014, they have gotten a lot of notice for improving their operations. .

https://www.globenewswire.com/en/new...ort-World.html

https://www.worldairlineawards.com/w...airlines-2019/

https://www.latimes.com/business/la-...614-story.html

https://www.sun-sentinel.com/busines...410-story.html