Originally Posted by awu25

Any thoughts on whether or not I'll be covered here?

- Had a rental with Hertz booked with points, original reservation indicated estimated fees of about $40 in taxes
- Notified about my returning flight being canceled due to anticipated weather. United could not provide a suitable option within 4 hours from the same airport. Finally got an option leaving a couple hours earlier but at an airport 3 hours away
- Returned the rental to the new airport location, didn't have time to stay and get a receipt. Get randomly charged for $90 to Hertz
- For whatever reason, Hertz did not send an auto receipt, they invoiced me via mail a couple weeks later. Bill is now $565 minus the $90 that was already charged
- Hertz says I'm out of luck since they cannot adjust a rental after it is completed (I had plenty of points for a one way rental)
- United is sorry for the inconvenience but didn't provide any certificates or reimbursement
- Both United ticket and $90 charge to Hertz are on the Chase card
- Haven't paid the full bill yet