I appreciate your offer of help. Thank you. But Marriott as a whole needs to

a) make it easier for people to reach properties. I shouldn't have to reach out to you for this. When borders open, I often hit 3 continents in a week and need faster response times

b) there needs to be consistency in policies & in tech to be able to add a kid without being told no rooms available or only giant suites, when calls to properties show that's not reality

I come from the Starwood side. I am lifetime Titanium and was so loyal to Starwood. Marriott has destroyed that loyalty. On property stays remain great but the technology, inconsistency in policies, completely inefficient customer service, and a feeling HQ doesn't care about me has left my loyalty hanging on a thread.

I'm now a Hyatt Globalist. Marriott is going to have to work crazy hard to regain my loyalty. But I doubt it cares. At this point, it'll take a call from the CEO to me to make a step frankly. Whenever I have a small issue the head of my region for Hyatt calls me