Originally Posted by
Flying Machine
wow! I never leave without even getting a printed receipt. Normally they say they’ll email them to me but you get an email regardless if you asked for a printed receipt or not. I know you know that as well, and if there wasn’t any agents available that’s ridiculous. In the past any conversations telephonically with Hertz provided extremely poor customer service. I would try emailing so this way you have written documentation.
An update: They finally closed it out after 4 days. I am unsure if it was the result of one of the 6 calls to the 800 number, the webmail on their website or their support on Twitter. Twitter support was no better than phone support; they completely ignored the part where I said I'd been trying for 3 days without results and simply told me exactly what the phone agents said: they'd contact the location and ask them to close out the contract in the next few hours. Certainly a relief to have this conclude