Originally Posted by
fly747first
Well it was an award J ticket and the lounge staff thought that just like the new QR basic paid business class fares, I wasn't entitled to lounge access but of course I ran out of patience with that ignoramus and demanded to speak to a manager who corrected his employee.
QR service is excellent when everything is simple and straightforward. As soon as you add a single wrinkle of complexity, it's a mess.